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How to change the default proxy port (CyBlock Software)

Category: Administration

By default, CyBlock uses 8080 as the proxy port. If necessary, this can be changed by editing the appropriate file.

  1. Stop the CyBlock service
  2. Navigate to …\Wavecrest\CyBlock\wc\cyblock\db.
  3. In an editor, such as WordPad, open cbs.cfg.
  4. Find the line SAP_COMMUNICATION_PORT=8080.
  5. Change 8080 to the desired port number and save the file.
  6. Restart the service.

How to repair broken arrays

Category: Administration

Using DNS names in array configurations can sometimes cause communication errors between installations. It is recommended to replace DNS names with IP addresses.

  1. On the primary server, navigate to …Wavecrest\CyBlock\wc\cyblock\db.
    – For Cyfin: …Wavecrest\Cyfin\wc\cf\db.
  2. In an editor (such as WordPad), open arrays.xml.
  3. Replace DNS names with the corresponding IP addresses.
  4. Repeat the above steps with any secondary installations.
  5. Restart the CyBlock/Cyfin service.
  6. Verify corrections by going to Settings – Array¹.

 

¹ In version 6.8.3a/8.8.3a and earlier: Setup – Array.

How to manually configure proxy settings in browser

Category: Browser Configuration, Proxy Settings

Microsoft Internet Explorer

  1. Go to Tools – Internet options – Connections – LAN settings.
  2. Select Use a proxy server for your LAN.
  3. Enter the IP address of your proxy server. The default port is 8080.
  4. Clear the Automatically detect settings check box.

 

Google Chrome (uses system settings by default)

  1. At the top-right of the browser, click the Customize and control Google Chrome icon and select Settings.
  2. At the bottom, click Show advanced settings…
  3. Scroll down to Network and click Change proxy settings…
  4. Click LAN settings and follow the instructions for Internet Explorer above.

 

Mozilla Firefox

  1. At the top-right of the browser, click the Open menu icon and select Options.
  2. Go to Advanced – Network – Connection and click Settings.
  3. Select Manual proxy configuration.
  4. Enter the IP address of your proxy server. The default port is 8080.
  5. Alternately, if you already have proxy settings configured in Internet Explorer, you can select Use system proxy settings.

URL list scheduled download failed (log directory error files present)

Category: Administration

Look in the log directory (C:\Program Files\Wavecrest\Cyblock\wc\cyblock\log\) for Xerr or us_err files.

If error files are present:

  • Remove these files (it is safe to do so).
  • Restart the CyBlock service.
  • Schedule the URL List download for the top of the next hour, e.g., 11:00 EST. (The URL List update does not restart or stop the service.)
  • Send an e-mail me with the URL List download results to Technical Support.

If error files are not present:

  • Schedule the URL List download for the top of the next hour. (The URL List update does not restart or stop the service.)
  • Call Technical Support 10 minutes before the top of the next hour (i.e., 10:50), or we’ll call you. Send an e-mail with your preference.
  • We will set up a WebEx conference and start profiling (medium) 5 minutes before the top of the next hour (e.g., 10:55). (This will capture debug code for analysis.)
  • We will stop profiling after the URL List is finished.
  • You can then e-mail the profiling debug output to us.

URL list not found (repairing a broken list automatically)

Category: Administration, Control List

To repair a broken URL list:

  1. Navigate to Categorization – URL List – Repair¹.
  2. Click Submit.
  3. After the repair has completed, log back into the product.
  4. Navigate to Categorization – URL List – Download.
  5. Download the list manually. (You can also reconfigure the scheduled download settings if desired.)

(Note:  An automatic service restart will occur.)

 

¹ For version 6.8.3a/8.8.3a and earlier:

  1. Access the hidden screen: http://<servername or IP>:7999/admin/hidden.php.
  2. Select List Repair.
  3. After the repair has completed, log back into the product.
  4. Navigate to Setup – Download Settings and click Submit.
  5. Close the successful connection pop-up message, and click the Download Now button on the next page to download the list again.

How to change Administrator e-mail

Category: Administration

The Administrator e-mail address can be configured by editing the appropriate file:

  1. In the Wavecrest directory, navigate to the appropriate location:
    • Cyfin:  …\Wavecrest\Cyfin\wc\cf\db\
    • CyBlock:  …\Wavecrest\CyBlock\wc\cyblock\db\
  2. Stop the service.
  3. Open the file cfs.cfg (or cbs.cfg), with an editor such as WordPad.
  4. Find the following line: ADMINISTRATORS_EMAIL_ADDRESS_FROM=
  5. Enter the new e-mail address and save the file.
  6. Restart the service.
  7. Go to Settings – E-Mail¹ to run a test with the current administrator’s e-mail address.

 

¹ For version 6.8.3a (CyBlock)/8.8.3a (Cyfin) and earlier: Setup – Email.

Configuring date/time on the appliance

Category: Administration

There are two ways to set the time on the appliance.

Method 1: Synchronizing with NTP

Newer appliances have been updated to include a daily cron job (scheduled task) to sync the date/time setting.

  1. To enable advanced options, enter http://<applianceip>/setadv.php in the browser address bar, and set the flag to enabled¹.
  2. Navigate to System Status – ADV Shell Scripts.
  3. Enter the following, and click Submit:

yum install ntpdate -y
echo ntpdate pool.ntp.org > /etc/cron.daily/ntpdate
chmod 755 /etc/cron.daily/ntpdate
/etc/cron.daily/ntpdate

Method 2: Manual entry of date/time

1. Follow the above instructions to get to ADV Shell Scripts.

2. Enter the current date and time manually, using the following format

date -s “ddMMM YYYY HH:mm:ss”

3. Click Submit.

 

¹ For version 6.8.3a and earlier, the shell-script executor is located in the hidden menu. In the browser address bar, enter http://<applianceip>/admin/hidden.php. In the Appliance section, select Shell Script Executor. Enter the commands above.

How to adjust the time zone in reports

Category: Administration

If the time zone appears to be off in the reports, you can make an adjustment in the Wavecrest directory.

  1. Stop the Cyfin (or CyBlock) service.
  2. Open the following file in an editor (such as WordPad) …\Wavecrest\Cyfin\wc\cf\db\cfs.cfg.
    – For CyBlock: …\Wavecrest\CyBlock\wc\cyblock\db\cbs.cfg.
  3. Find the line TIMEZONE_ADJUST=0.
  4. Set adjustment to ‘x’ or ‘-x.’
  5. Restart the service.

Note:  If you are utilizing the Report Database, log files will need to be reimported to reflect the correct time.