Skip to content Skip to main navigation Skip to footer
Wavecrest Knowledge Base

Blog

NIC card teaming software issue

Category: General

It has been reported that CyBlock may stop while proxying machines that are incorporating NIC teaming software.

Removing the teaming software from the machines alleviates this issue. Below, is Wavecrest Computing’s official statement on the matter.

 

Since NIC teaming is only provided by hardware vendors (i.e., not supported by Microsoft), Wavecrest is currently not providing support for this technology. As a result, Wavecrest may ask that you temporarily disable or remove NIC teaming software when troubleshooting issues where the teaming software is suspect. If the problem is resolved by the removal of NIC teaming software, further assistance must be obtained through the hardware vendor.

Error: no data found (reports)

Category: Administration, Data Manager, Reporting

If reports are empty and returning an error, there are a few things to check.

  • Are the logs for your selected time frame valid? (Data Management – Log Data Source – Viewer¹).
  • If utilizing the Report Database, have logs for your selected time frame been imported? (Data Management – Report Database – Viewer²).
    – (If raw logs are valid but have not been imported, you can manually import them by going to Data Management – Report Database – Import – Manual³.)
  • Be sure that users are correctly configured to go through the proxy.

 

 

—

¹ Versions 6.8.3a/8.8.3a and earlier: Logfiles – Viewer

² Versions 6.8.3a/8.8.3a and earlier: Logfiles – Data Manager – Import Data – Viewer

³ Versions 6.8.3a/8.8.3a and earlier: Logfiles – Data Manager – Import Data – Import – Manual

Displaying categories in reports

Category: Administration, Reporting

You can choose to display or not display certain categories in your reports.

  1. Navigate to Categorization – Customize – Categories¹.
  2. Select or deselect the desired categories.
  3. Click Submit.

 

¹ For version 6.8.3a/8.8.3a and earlier: Advanced Settings – Report Settings – Display Categories

How to enable/disable embedded URLs

Category: Administration, Reporting

By default, Cyfin and CyBlock will look for a URL within another URL. The visit will be represented by the embedded URL.

This feature can be disabled by modifying the file plugins.xml in an editor such as WordPad.

  • CyBlock: …Wavecrest\CyBlock\wc\cyblock\db\plugin\plugins.xml
  • Cyfin: …Wavecrest\Cyfin\wc\cf\db\plugins.xml

Look for the following token:

<set embeddedUrlChecking=”true”/>

Change the token value to false, save the file, and restart the service.

 

Error message: database needs to be set up

Category: Data Manager

This message refers to an error within the Derby database. It can be addressed by rebuilding the Superview folder.

Note:  Imported data for the dashboard will be cleared. Regular import data will not be affected.

  1. Stop the Cyfin or CyBlock service.
  2. Navigate to …\Wavecrest\Cyfin\wc\cf\db.
    – For CyBlock: ..Wavecrest\Cyblock\wc\cyblock\db
  3. Delete the Superview folder.
  4. Restart the service.

 

How to change the location of imported log files

Category: Data Manager

This information applies to version 9.2.8 and earlier.

If Data Management is turned on, by default, imported log files can be found in the following paths:

  • Cyfin: …\Wavecrest\CyBlock\wc\cyblock\db\xml\web\config\Standard Wavecrest URL List
  • CyBlock: …\Wavecrest\CyBlock\wc\cyblock\db\xml\web\config\Standard Wavecrest URL List

These locations can be changed in the product interface.

  1. Navigate to Data Management – Report Database – Configuration – Settings¹.
  2. Under Low-Level Database, modify the Wavecrest Database Location field with the appropriate location. UNC paths are acceptable here.
  3. Click Submit.
  4. The path will populate new imported log files within …xml\web\config\Standard Wavecrest URL List\.

 

¹ For version 6.8.3a/8.8.3a: Logfiles – Data Manager – Settings

How to change log file database password in Cyfin

Category: Administration, Log File Compatibility

If you have recently changed the password for your log file database, you will need to change it in Cyfin as well. There are two ways to do this.

Method One (Report setup wizard)

This information applies to version 9.3.0 and earlier.

  1. In the interface, navigate to Data Management – Log Data Source – Setup¹.
  2. In the Select Configuration drop-down box, choose your current configuration.
  3. Follow the steps, changing only the password when prompted.
Method Two (Direct file edit)
  1. Stop the Cyfin service.
  2. Navigate to …\Wavecrest\Cyfin\wc\cf\db.
  3. Open logfilesManager.xml in an editor (such as WordPad).
  4. Modify the token <set dbpassword=”****”/> with the new password.
  5. Save the file.
  6. Restart the service.

 

¹ For version 8.8.3a and earlier: Logfiles – Setup

How to change the number of top users in reports

Category: Reporting

The default number of users displayed in reports is 25. The value can be changed, up to a maximum of 250.

  1. In the interface, navigate to Settings – Reports – Options¹.
  2. Look for the header Maximum IDs.

 

¹ For version 6.8.3a/8.8.3a and earlier:

  1. In the browser address bar, enter http://<productIP>:7999/admin/advancedsettings/reportsettings/maximumids.php.
  2. Set Maximum IDs Displayed Per Table is located at the bottom of the page.