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Disappearing entries in Authentication Manager

Category: Administration, Authentication Manager, Proxy Settings

There is a known issue with Authentication Manager in versions prior to 6.8.2e. Adding a new bypass entry appears to delete all other entries. A service restart may alleviate the issue until the next entry is added.

Upgrading to at least version 6.8.3a is recommended (Administration – Product Update).

Note:  A new release with a redesigned user interface and enhanced functionality is available. Get more information on this upgrade at http://www.wavecrest.net/support/announcements.html.

Error connecting to Outlook Cloud

Category: Administration

If you receive an error when connecting to Outlook Cloud, authentication may need to be bypassed in CyBlock.

  1. Go to User Management – Authentication and select the Bypass tab¹ ².
  2. Click the green button button³.
  3. Under URL or Domain, enter the URL of the Outlook Cloud (ex: server.outlook.com).
  4. Under User-Agent, enter * (asterisk).
  5. Click Add.

 

¹ For version 9.0.5 and later: User Management – Authentication – Manager

² For version 6.8.3a and earlier: Advanced Settings – Proxy Settings – Authentication Manager

³ For version 9.0.5 and earlier: Click Add new bypass entry.

Cannot import Active Directory manually

Category: Active Directory, Groups and IDs

If manual attempts to import from Active Directory fail, please try the following:

  1. Stop the Cyfin or CyBlock service.
  2. Navigate to the db directory:
    • Cyfin: C:\Program Files\Wavecrest\Cyfin\wc\cf\db
    • CyBlock: C:\Program Files\Wavecrest\CyBlock\wc\cyblock\db
  3. Delete the file sessions.xml.
  4. Restart the service.
  5. Attempt the Active Directory import.

If the issue persists, please contact Technical Support.

 

 

Permission error message on CyBlock Client installation

Category: Administration

The CyBlock Client installation requires the following prerequisites:

  1. .NET Framework 4.0 or later: dotNetFx40_Full_x86_x64  [actual install file name]
  2. Microsoft Visual C++ 2010 Redistributable:
    • 64-bit: vcredist_x64    [actual install file name]
    • 32-bit: vcredist_x86    [actual install file name]

Users will get permission error messages if these prerequisites are not installed first.

If the installation fails due to lack of proper prerequisites, do the following:

  • Close out failed installation.
  • Download and install prerequisites (noted above).
  • Reboot the workstation.
  • Install CyBlock Client.

Note:  Remember to configure CyBlock Client via the system tray procedure.

Downloading Windows 8 apps through CyBlock Proxy & CyBlock Appliance

Category: Administration

Windows 8 Store does not respond to authentication requests. This can cause errors with downloading applications through the proxy.

Authentication can be bypassed in the Authentication Manager.

  1. Navigate to User Management – Authentication and select the Bypass tab¹.
  2. Click the green button button².
  3. Create the following three separate entries (with asterisks):
URL or Domain User-Agent
*.apps.microsoft.com *
*ws.microsoft.com *
* MSappsHost/*

 

¹ For version 6.8.3a and earlier: Advanced Settings – Proxy Settings – Authentication Manager
² For version 6.8.3a and earlier: Click Add new bypass entry at the bottom of the Bypassed section of the screen.