Cannot import Active Directory manually

If manual attempts to import from Active Directory fail, please try the following:

1. Stop the Cyfin or CyBlock service.
2. Navigate to the db directory:
   • Cyfin: C:\Program Files\Wavecrest\Cyfin\wc\cf\db
   • CyBlock: C:\Program Files\Wavecrest\CyBlock\wc\cyblock\db
3. Delete the file sessions.xml.
4. Restart the service.
5. Attempt the Active Directory import.

If the issue persists, please contact Technical Support.