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Wavecrest Knowledge Base

Administration

Error: no data found (reports)

Category: Administration, Data Manager, Reporting

If reports are empty and returning an error, there are a few things to check.

  • Are the logs for your selected time frame valid? (Data Management – Log Data Source – Viewer¹).
  • If utilizing the Report Database, have logs for your selected time frame been imported? (Data Management – Report Database – Viewer²).
    – (If raw logs are valid but have not been imported, you can manually import them by going to Data Management – Report Database – Import – Manual³.)
  • Be sure that users are correctly configured to go through the proxy.

 

 

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¹ Versions 6.8.3a/8.8.3a and earlier: Logfiles – Viewer

² Versions 6.8.3a/8.8.3a and earlier: Logfiles – Data Manager – Import Data – Viewer

³ Versions 6.8.3a/8.8.3a and earlier: Logfiles – Data Manager – Import Data – Import – Manual

Displaying categories in reports

Category: Administration, Reporting

You can choose to display or not display certain categories in your reports.

  1. Navigate to Categorization – Customize – Categories¹.
  2. Select or deselect the desired categories.
  3. Click Submit.

 

¹ For version 6.8.3a/8.8.3a and earlier: Advanced Settings – Report Settings – Display Categories

How to enable/disable embedded URLs

Category: Administration, Reporting

By default, Cyfin and CyBlock will look for a URL within another URL. The visit will be represented by the embedded URL.

This feature can be disabled by modifying the file plugins.xml in an editor such as WordPad.

  • CyBlock: …Wavecrest\CyBlock\wc\cyblock\db\plugin\plugins.xml
  • Cyfin: …Wavecrest\Cyfin\wc\cf\db\plugins.xml

Look for the following token:

<set embeddedUrlChecking=”true”/>

Change the token value to false, save the file, and restart the service.

 

How to change log file database password in Cyfin

Category: Administration, Log File Compatibility

If you have recently changed the password for your log file database, you will need to change it in Cyfin as well. There are two ways to do this.

Method One (Report setup wizard)

This information applies to version 9.3.0 and earlier.

  1. In the interface, navigate to Data Management – Log Data Source – Setup¹.
  2. In the Select Configuration drop-down box, choose your current configuration.
  3. Follow the steps, changing only the password when prompted.
Method Two (Direct file edit)
  1. Stop the Cyfin service.
  2. Navigate to …\Wavecrest\Cyfin\wc\cf\db.
  3. Open logfilesManager.xml in an editor (such as WordPad).
  4. Modify the token <set dbpassword=”****”/> with the new password.
  5. Save the file.
  6. Restart the service.

 

¹ For version 8.8.3a and earlier: Logfiles – Setup

How to change the default proxy port (CyBlock Software)

Category: Administration

By default, CyBlock uses 8080 as the proxy port. If necessary, this can be changed by editing the appropriate file.

  1. Stop the CyBlock service
  2. Navigate to …\Wavecrest\CyBlock\wc\cyblock\db.
  3. In an editor, such as WordPad, open cbs.cfg.
  4. Find the line SAP_COMMUNICATION_PORT=8080.
  5. Change 8080 to the desired port number and save the file.
  6. Restart the service.

How to repair broken arrays

Category: Administration

Using DNS names in array configurations can sometimes cause communication errors between installations. It is recommended to replace DNS names with IP addresses.

  1. On the primary server, navigate to …Wavecrest\CyBlock\wc\cyblock\db.
    – For Cyfin: …Wavecrest\Cyfin\wc\cf\db.
  2. In an editor (such as WordPad), open arrays.xml.
  3. Replace DNS names with the corresponding IP addresses.
  4. Repeat the above steps with any secondary installations.
  5. Restart the CyBlock/Cyfin service.
  6. Verify corrections by going to Settings – Array¹.

 

¹ In version 6.8.3a/8.8.3a and earlier: Setup – Array.

URL list scheduled download failed (log directory error files present)

Category: Administration

Look in the log directory (C:\Program Files\Wavecrest\Cyblock\wc\cyblock\log\) for Xerr or us_err files.

If error files are present:

  • Remove these files (it is safe to do so).
  • Restart the CyBlock service.
  • Schedule the URL List download for the top of the next hour, e.g., 11:00 EST. (The URL List update does not restart or stop the service.)
  • Send an e-mail me with the URL List download results to Technical Support.

If error files are not present:

  • Schedule the URL List download for the top of the next hour. (The URL List update does not restart or stop the service.)
  • Call Technical Support 10 minutes before the top of the next hour (i.e., 10:50), or we’ll call you. Send an e-mail with your preference.
  • We will set up a WebEx conference and start profiling (medium) 5 minutes before the top of the next hour (e.g., 10:55). (This will capture debug code for analysis.)
  • We will stop profiling after the URL List is finished.
  • You can then e-mail the profiling debug output to us.

URL list not found (repairing a broken list automatically)

Category: Administration, Control List

To repair a broken URL list:

  1. Navigate to Categorization – URL List – Repair¹.
  2. Click Submit.
  3. After the repair has completed, log back into the product.
  4. Navigate to Categorization – URL List – Download.
  5. Download the list manually. (You can also reconfigure the scheduled download settings if desired.)

(Note:  An automatic service restart will occur.)

 

¹ For version 6.8.3a/8.8.3a and earlier:

  1. Access the hidden screen: http://<servername or IP>:7999/admin/hidden.php.
  2. Select List Repair.
  3. After the repair has completed, log back into the product.
  4. Navigate to Setup – Download Settings and click Submit.
  5. Close the successful connection pop-up message, and click the Download Now button on the next page to download the list again.