Users configured to go through the proxy may experience connection issues with iTunes.

To allow iTunes to bypass authentication, two entries need to be added to the Authentication Manager.

1. Open the CyBlock interface and navigate to User Management – Authentication¹ ².
2. Select the Bypass tab.
3. Click the green button  in the upper right-hand corner to add a new bypassed entry.
   – For “URL or Domain,” enter *.apple.com (with asterisk). For “User-Agent,” enter an asterisk (iTunes/*). Click Add.
4. Add a second bypassed entry.
   – For “URL or Domain,” enter an asterisk (*). For “User-Agent,” enter iTunes/* (with asterisk).

 

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¹ For CyBlock version 9.0.5 and later: User Management – Authentication – Manager. Click Add new bypass entry at the bottom of the Bypassed list.

² For CyBlock version 6.8.3a and earlier: Advanced Settings – Proxy Settings – Authentication Manager. Click Add new bypass entry at the bottom of the Bypassed list.