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Tag: product update

Product Update Notice

Wavecrest is excited to announce that a major release is available. When you are ready to upgrade, Technical Support will be on hand to get you up and running.

Here are some of the features!

  • Smart Engine. The new Smart Engine allows greater flexibility in the way Dashboard charts and reports are generated with metrics, such as Visits and Time Online. The Smart Engine replaces the need for the Derby, MySQL, and SQL Server dashboard databases.
  • Metric Server. The metric server settings are displayed on the Configuration Settings screen. They connect the product to the metric server to extract the data for the Dashboard charts and Time Online Analysis report.
  • Dashboard Custom Charts
    • The new Custom charts give you a customizable overview of the Web activity of your top consumers as well as any trends in Internet activity. They provide drill-down capability to generate appropriate detailed audit reports.
    • Top chart data can be grouped by users, groups, categories, classifications, sites, or user agents and displays the top 10 results in a bar chart or a pie chart. For bar charts, the data can be further subgrouped by users, groups, categories, classifications, sites, or user agents.
    • Trend chart data can be grouped by users, groups, categories, classifications, or traffic. These time series charts allow you to view the data for a selected user, a group, the top 10 categories or a single category, and one or more classifications, as well as allowed and denied traffic. You may also compare the Web traffic for a predefined date range with a previous period to detect any anomalies in Web activity.
  • Top Charts. In the predefined Top charts, a Subgrouping field allows you to further subgroup data by users, groups, categories, classifications, sites, or user agents. The drill-down report will be appropriate to the selected Top chart, metric, or subgrouping. For example, if the selected metric is Time Online, the drill-down report will be the Time Online Analysis Report.
  • Trend Charts. In the Trend Categories chart, a new category “Top 10” is available.
  • Palo Alto Traffic Charts (Cyfin)
    • Dashboard charts will be available for Palo Alto Traffic logs that show the Web activity of your top consumers as well as any trends in Internet activity measured in bytes. The available metrics are Total Bytes, Bytes Received, Bytes Sent.
    • Similar to Custom charts, Top chart data can be grouped and subgrouped by users, groups, Palo Alto categories, applications, protocols, countries, or actions, and is displayed in a bar chart or a pie chart. Trend chart data can be grouped by users, groups, Palo Alto categories, applications, protocols, countries, or actions. These time series charts allow you to view the data for a selected user, group, or individual or top categories, applications, protocols, countries, or actions. Comparison Trend charts compare the Web traffic for a predefined date range with a previous period.
  • Manager Access to Dashboard Charts. Managers can now view the Web activity of their authorized users on Dashboard charts. These include the customizable and predefined Top and Trend charts.
  • Print Style Sheet for Charts. Charts can now be printed from the browser without extraneous text printing. Printing should only include the page title and the chart. Print dialog options include Headers and footers and Background graphics which displays the product logo. Note that some browsers may print a blank second page or print the chart on more than one page. This is a browser issue.
  • Multiple Log File Configurations (Cyfin). On the Dashboard charts, if there is more than one log file type configured in Cyfin, the Data Configuration field is displayed to allow you to choose a single configuration or all configurations to show that data on the chart.
  • Time Online Analysis Report. The report shows the amount of time spent accessing Web sites by user, group, or Enterprise from the following different perspectives: classification (Acceptable, Unacceptable, and Neutral), category, user per category, and hour.
  • Sample Reports. The sample Site Analysis and User Audit Detail Reports have been replaced with reports with more data.
  • Syslog Log File Configurations (Cyfin). In Log Data Source Setup, a new folder can be added to the Directory path for syslog log file configurations if syslog is enabled. If you add a new folder name to the path and the Enable Syslog Server check box is selected, the folder will be created.
  • Login Name Caching (Cyfin)
    • For synchronous logs, the product will use the cache user name, if available, for records that that do not include the user name, versus the IP address, allowing you to get more detailed data in reporting.
    • You can set the maximum elapsed time between the authenticated traffic and unauthenticated traffic. After this length of time, the IP address will be used.
  • Active Directory Manager Grouping Type. The ability to import from Active Directory based on the Manager field has been added. This allows AD logon accounts to be imported for each manager.
  • Log File Removal. On the Data Management – Log Data Source – Delete screen, a “2 Weeks” option has been added to the Storage Limit field allowing you to delete raw log files or raw syslog log files older than 2 weeks.

Product installation stalls at 4% during upgrade

This article addresses a product installation possibly stalling during an upgrade. There is a folder that is moved during the upgrade and then put back in place after the upgrade. This is the point at which you may experience the installation being stalled at 4%.

Note the following:

  • The length of time that the installation will take depends on the amount of time that is takes to move the folder (based upon the size of the folder) during the upgrade and paste back into the correct location after the upgrade completes.
  • The affected files are in ..\wc\jetty\interface\myfiles.
  • The myfiles folder will be very large and contains your previously run reports.

Perform the following steps:

  • Stop your Cyfin/CyBlock service and move the myfiles folder out of the install path to a different/temporary location.
  • Run the upgrade.
  • Stop your service again and move the folder back to the original location.

You should now be up and running with the upgraded version of the product.

Upgrading and moving the product from an old to a new server

When attempting to move an older version of the product to a new server, perform the following steps:

  1. Upgrade your current installation to the latest 6.x.x or 8.x.x release (6.8.3a or 8.8.3a).
  2. Download the latest release version of the product from the Download page of our Web site www.wavecrest.net.
  3. Run the installation package on your current installation to get to the latest release.
  4. In the new interface, create a restore point by going to the Settings – Restore Points – Download screen and clicking Create under Create Restore Point.
  5. Click the new restore point listed under Choose Restore Point to Download.
  6. Download and install the latest version of the product on the new server.
  7. Copy the restore point file to …\wc\[cf|cyblock]\db\restore.
  8. Go to the Settings – Restore Points – Manage screen, and select the correct date of the file to restore.
  9. Select the Configuration Only option, and click Submit.

After the configurations have been restored, you should now have replicated your old installation configuration onto your new server.

If you have any questions or issues, please contact Technical Support at (321) 953-5351, Ext. 4 or support@wavecrest.net.

Downloading the product

Follow these instructions to check for new product versions and download the latest release.

  1. Go to the product update screen.
    • For CyBlock/Cyfin 9.0.5 and later: Go to Help – Check for Updates.
    • For CyBlock 6.8.3a/Cyfin 8.8.3a and earlier: Go to Administration – Product Update.
  2. The Status message will let you know if there are any new updates or if your product is currently up to date.
  3. If updates are available:
    • For CyBlock/Cyfin 9.0.5 and later: Click Update Now to upgrade the product.
    • For CyBlock 6.8.3a/Cyfin 8.8.3a and earlier: Click Download Now to upgrade the product.