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Blocking message displays wrong user ID

If the blocking message shows the wrong user ID and the user is on Windows 7, it is most likely a cached user ID issue.

Please check the following:

  • Open User Accounts by clicking the Start button, and selecting Control Panel and then User Accounts.
  • In the left pane, click Manage your credentials.
  • If the user has any entries under Windows Credentials, remove these stored/cached IDs.

Open a new browser, and the user should now be utilizing his normal Windows domain logon.