Skip to content Skip to main navigation Skip to footer
Wavecrest Knowledge Base

Blocking message displays wrong user ID

Category: Administration, Filtering

If the blocking message shows the wrong user ID and the user is on Windows 7, it is most likely a cached user ID issue.

Please check the following:

  • Open User Accounts by clicking the Start button, and selecting Control Panel and then User Accounts.
  • In the left pane, click Manage your credentials.
  • If the user has any entries under Windows Credentials, remove these stored/cached IDs.

Open a new browser, and the user should now be utilizing his normal Windows domain logon.