This information applies to version 9.2.8 and earlier.
The default Dashboard (high-level) database is Derby. However, if you have over 2,500 users, we recommend that you use SQL Server. The latest version, SQL Server 2016, is supported.
Tag: dashboard database
If your Dashboard charts are not showing any data, use the steps below to determine and resolve the issue:
- Go to …\wc\[cyfin|cyblock]\db to locate the Superview.pre923 folder. If it exists, it means that your Superview folder was too large and was archived.
- Run the following command line command:
- For Cyfin:
“<user_install_dir>\wc\jre\bin\cyfin” -Xmx256m -classpath “<user_install_dir>\wc\*;<user_install_dir>\wc\libs\*” wc.ia.TimeOnlineDatabaseModifier “<user_install_dir>” cf Superview.pre923
For example:
“C:\Program Files\Wavecrest\Cyfin/wc\jre\bin\cyfin” -Xmx256m -classpath “C:\Program Files\Wavecrest\Cyfin\wc\*;C:\Program Files\Wavecrest\Cyfin\wc\libs\*” wc.ia.TimeOnlineDatabaseModifier “C:\Program Files\Wavecrest\Cyfin” cf Superview.pre923
- For CyBlock:
“<user_install_dir>\wc\jre\bin\cyblock” -Xmx256m -classpath “<user_install_dir>\wc\*;<user_install_dir>\wc\libs\*” wc.ia.TimeOnlineDatabaseModifier “<user_install_dir>” cyblock Superview.pre923
For example:
“C:\Program Files\Wavecrest\CyBlock/wc\jre\bin\cyblock” -Xmx256m -classpath “C:\Program Files\Wavecrest\CyBlock\wc\*;C:\Program Files\Wavecrest\CyBlock\wc\libs\*” wc.ia.TimeOnlineDatabaseModifier “C:\Program Files\Wavecrest\CyBlock” cyblock Superview.pre923
- Stop the service.
- Rename the Superview folder to “Superview.tmp.”
- Rename the Superview.pre923 folder to “Superview.”
- Start the service.
- Confirm that your historical Dashboard data is now present.
If you need assistance, please contact Technical Support at (321) 953-5351, Ext. 4 or support@wavecrest.net.