Tag: Apple ID server

When signing in to your iTunes app, you may encounter the following verification error:

There was an error connecting to Apple ID server.

To resolve this issue, do the following:

1. In CyBlock, go to Settings – SSL Inspection.
2. In the Domain Exceptions list, add the domain *.apple.com

If you continue to get this error, add the following bypass entry:

1. On the User Management – Authentication – Bypass tab, click the green button .
2. Enter the following:
   • URL or Domain = *
   • User-Agent = iTunes (unknown version) CFNetwork/*
3. Click the Add button.

You should no longer be getting the connecting error when attempting to sign in to your iTunes app.