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Wavecrest Knowledge Base

Office 365 will not activate when browsers are set to go through CyBlock

Category: Administration

If you are attempting to activate your Office 365 products through CyBlock and are unsuccessful, please try the following steps:

  1. In your CyBlock interface, go to User Management – Authentication.
  2. Click the Bypass tab.
  3. Click the green plus icon to add a new bypass entry.
  4. Add the following two URLs to bypass authentication:

– For URL or Domain, enter *.microsoftonline.com (with asterisk). For User-Agent, enter * (asterisk).

– For URL or Domain, enter *.live.com (with asterisk). For User-Agent, enter * (asterisk).

This should now allow your products to activate properly.