The root certificate has been updated from an SHA-1 to SHA-512 certificate. SHA-1 is no longer considered an adequate encryption level, and browsers are gradually not accepting it in the existing Wavecrest certificate. However, the existing Wavecrest certificate can coexist with the new certificate and does not need to be uninstalled. Existing customers must install the new certificate before upgrading.
To allow the CyBlock blocking message to render properly for blocked secure sites or to permit users to access allowed secure sites with SSL Inspection enabled, the new certificate needs to be installed on the CyBlock server and all client machines. More information and installation instructions can be found in the Wavecrest Certificate SHA-512 Installation Guide.
If you need assistance, please contact Technical Support at (321) 953-5351, Ext. 4 or firstname.lastname@example.org.