If the Reports – Manager screen in Cyfin or CyBlock is blank, that is, there are no reports for you to select, the Reports Manager has most likely become corrupt.
To restore the Reports Manager, do the following:
- Go to Settings – Restore Points – Download.
- Click a date on which the Reports Manager was working to download that restore point.
- Save the restore point.
- Uncompress the restore point folder.
- For Cyfin, go to the …\cf\reports directory.
- For CyBlock, go to the …\cyblock\reports directory.
- Copy the system folder from the uncompressed restore point.
- Stop the CyBlock or Cyfin service.
- Go into your local install folder for the product:
- For Cyfin: …\Wavecrest\Cyfin\wc\cf\reports
- For CyBlock: …\Wavecrest\CyBlock\wc\cyblock\reports
- Rename the local system folder in this directory (OLDsystem).
- Paste the system folder that you have copied from the restore point.
- Start the CyBlock or Cyfin service.
After these steps, check your Reports – Manager screen to see that it is no longer blank. If it is, please contact Technical Support.