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Tag: report error

Error: no data found (reports)

If reports are empty and returning an error, there are a few things to check.

  • Are the logs for your selected time frame valid? (Data Management – Log Data Source – Viewer¹).
  • If utilizing the Report Database, have logs for your selected time frame been imported? (Data Management – Report Database – Viewer²).
    – (If raw logs are valid but have not been imported, you can manually import them by going to Data Management – Report Database – Import – Manual³.)
  • Be sure that users are correctly configured to go through the proxy.

 

 

¹ Versions 6.8.3a/8.8.3a and earlier: Logfiles – Viewer

² Versions 6.8.3a/8.8.3a and earlier: Logfiles – Data Manager – Import Data – Viewer

³ Versions 6.8.3a/8.8.3a and earlier: Logfiles – Data Manager – Import Data – Import – Manual