If reports are empty and returning an error, there are a few things to check.
- Are the logs for your selected time frame valid? (Data Management – Log Data Source – Viewer¹).
- If utilizing the Report Database, have logs for your selected time frame been imported? (Data Management – Report Database – Viewer²).
– (If raw logs are valid but have not been imported, you can manually import them by going to Data Management – Report Database – Import – Manual³.) - Be sure that users are correctly configured to go through the proxy.
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¹ Versions 6.8.3a/8.8.3a and earlier: Logfiles – Viewer
² Versions 6.8.3a/8.8.3a and earlier: Logfiles – Data Manager – Import Data – Viewer
³ Versions 6.8.3a/8.8.3a and earlier: Logfiles – Data Manager – Import Data – Import – Manual