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Tag: admin e-mail

E-mailing reports with an Office 365 account

If the administrator’s e-mail address is an Office 365 account and you are experiencing an issue when e-mailing a report from Reports – Manager, Option 2 in the following article may resolve the issue:

How to set up a multifunction device or application to send email using Office 365

In the Step-by-step instructions for direct send section of the article, note the MX record POINTS TO ADDRESS value, and enter it in the Server Name field on the Settings – E-Mail screen in the product. Run the report again with the E-Mail Report Delivery option.

If you have any questions, please contact Technical Support at (321) 953-5351, Ext. 4 or

How to change Administrator e-mail

The Administrator e-mail address can be configured by editing the appropriate file:

  1. In the Wavecrest directory, navigate to the appropriate location:
    • Cyfin:  …\Wavecrest\Cyfin\wc\cf\db\
    • CyBlock:  …\Wavecrest\CyBlock\wc\cyblock\db\
  2. Stop the service.
  3. Open the file cfs.cfg (or cbs.cfg), with an editor such as WordPad.
  4. Find the following line: ADMINISTRATORS_EMAIL_ADDRESS_FROM=
  5. Enter the new e-mail address and save the file.
  6. Restart the service.
  7. Go to Settings – E-Mail¹ to run a test with the current administrator’s e-mail address.


¹ For version 6.8.3a (CyBlock)/8.8.3a (Cyfin) and earlier: Setup – Email.