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Wavecrest Knowledge Base

CyBlock/Cyfin service or interface issues

Category: General

If you are running into an issue with the CyBlock or Cyfin service, such as the service will not start, or the user interface will not show up when the service is started, run the following command to get more data on the service for Technical Support to analyze:

Windows

  1. For CyBlock, go to …Wavecrest\CyBlock\wc\service.
    • For Cyfin, use …Wavecrest\Cyfin\wc\service.
  2. Stop the CyBlock/Cyfin service.
  3. Open the service.conf file with WordPad as administrator.
  4. Find and change the field wrapper.console.loglevel=NONE to wrapper.console.loglevel=INFO.
  5. Save the file.
  6. Start the CyBlock/Cyfin service.
  7. In a command prompt, change directory to …Wavecrest\CyBlock\wc\service or …Wavecrest\Cyfin\wc\service.
  8. Run the wrapper.exe service.conf command.
  9. Restart the CyBlock/Cyfin service.
  10. Stop the wrapper.exe service.conf command with Ctrl+C.
  11. Copy and paste the contents from the command into a file and save the file.
  12. Send the file to support@wavecrest.net.

Linux

  1. For CyBlock, go to …Wavecrest\CyBlock\wc\service.
    • For Cyfin, use …Wavecrest\Cyfin\wc\service.
  2. Stop the CyBlock/Cyfin service.
  3. Open the service.conf file with a text editor.
  4. Find and change the field wrapper.console.loglevel=NONE to wrapper.console.loglevel=INFO.
  5. Save the file.
  6. Start the CyBlock/Cyfin service.
  7. In a command prompt, change directory to …Wavecrest\CyBlock\wc\service or …Wavecrest\Cyfin\wc\service.
  8. Run the ./wrapper.exe service.conf command.
  9. Restart the CyBlock/Cyfin service.
  10. Stop the ./wrapper.exe service.conf command with Ctrl+C.
  11. Copy and paste the contents from the command into a file and save the file.
  12. Send the file to support@wavecrest.net.