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Wavecrest Knowledge Base

Reporting

Error: no data found (reports)

Category: Administration, Data Manager, Reporting

If reports are empty and returning an error, there are a few things to check.

  • Are the logs for your selected time frame valid? (Data Management – Log Data Source – Viewer¹).
  • If utilizing the Report Database, have logs for your selected time frame been imported? (Data Management – Report Database – Viewer²).
    – (If raw logs are valid but have not been imported, you can manually import them by going to Data Management – Report Database – Import – Manual³.)
  • Be sure that users are correctly configured to go through the proxy.

 

 

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¹ Versions 6.8.3a/8.8.3a and earlier: Logfiles – Viewer

² Versions 6.8.3a/8.8.3a and earlier: Logfiles – Data Manager – Import Data – Viewer

³ Versions 6.8.3a/8.8.3a and earlier: Logfiles – Data Manager – Import Data – Import – Manual

Displaying categories in reports

Category: Administration, Reporting

You can choose to display or not display certain categories in your reports.

  1. Navigate to Categorization – Customize – Categories¹.
  2. Select or deselect the desired categories.
  3. Click Submit.

 

¹ For version 6.8.3a/8.8.3a and earlier: Advanced Settings – Report Settings – Display Categories

How to enable/disable embedded URLs

Category: Administration, Reporting

By default, Cyfin and CyBlock will look for a URL within another URL. The visit will be represented by the embedded URL.

This feature can be disabled by modifying the file plugins.xml in an editor such as WordPad.

  • CyBlock: …Wavecrest\CyBlock\wc\cyblock\db\plugin\plugins.xml
  • Cyfin: …Wavecrest\Cyfin\wc\cf\db\plugins.xml

Look for the following token:

<set embeddedUrlChecking=”true”/>

Change the token value to false, save the file, and restart the service.

 

How to change the number of top users in reports

Category: Reporting

The default number of users displayed in reports is 25. The value can be changed, up to a maximum of 250.

  1. In the interface, navigate to Settings – Reports – Options¹.
  2. Look for the header Maximum IDs.

 

¹ For version 6.8.3a/8.8.3a and earlier:

  1. In the browser address bar, enter http://<productIP>:7999/admin/advancedsettings/reportsettings/maximumids.php.
  2. Set Maximum IDs Displayed Per Table is located at the bottom of the page.