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Wavecrest Knowledge Base

URL list scheduled download failed (log directory error files present)

Category: Administration

Look in the log directory (C:\Program Files\Wavecrest\Cyblock\wc\cyblock\log\) for Xerr or us_err files.

If error files are present:

  • Remove these files (it is safe to do so).
  • Restart the CyBlock service.
  • Schedule the URL List download for the top of the next hour, e.g., 11:00 EST. (The URL List update does not restart or stop the service.)
  • Send an e-mail me with the URL List download results to Technical Support.

If error files are not present:

  • Schedule the URL List download for the top of the next hour. (The URL List update does not restart or stop the service.)
  • Call Technical Support 10 minutes before the top of the next hour (i.e., 10:50), or we’ll call you. Send an e-mail with your preference.
  • We will set up a WebEx conference and start profiling (medium) 5 minutes before the top of the next hour (e.g., 10:55). (This will capture debug code for analysis.)
  • We will stop profiling after the URL List is finished.
  • You can then e-mail the profiling debug output to us.