Tag: initializing list

The following list load error has been seen in the old UI version 8.8.3a and earlier:

“Error initializing list (XIE0R): Import error on line X,XXX,XXX of file C:\Program Files\Wavecrest\CyBlock\wc\cyblock\plugin\~temp.bin: The statement was aborted because it would have caused a duplicate key value in a unique or primary key constraint or unique index identified by ‘SQL:XXXXXXXXXXXXXXXXX’ defined on ‘CONTROLLIST’

The above error will show immediately after logging on to the UI, indicating an issue with the list where it must be purged, and the latest list 8 must be downloaded. To resolve the issue, please do the following:

For CyBlock:

1. Stop the CyBlock service.
2. Go to …Wavecrest\CyBlock\wc\cyblock\db\plugin.
3. Remove all files/folders from the plugin directory so that it is empty.
4. Start the CyBlock service.
5. Log on to CyBlock.
6. Go to Administration – URL List – Download – Manual – Download Now.

For Cyfin:

1. Stop the Cyfin service.
2. Go to …Wavecrest\Cyfin\wc\cf\db\plugin.
3. Remove all files/folders from the plugin directory so that it is empty.
4. Start the Cyfin service.
5. Log on to Cyfin.
6. Go to Administration – URL List – Download – Manual – Download Now.

Once these steps are complete, you should see a “Category Resolution is Ready” message in green.