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Wavecrest Knowledge Base

v9.2.4 Release Notes for CyBlock Cloud

Enhancements

  • ConnectWise Integration
    • For MSP Partners who use ConnectWise Professional Services Automation (PSA) software, CyBlock Cloud is now integrated with ConnectWise.
    • To use this feature, MSP Partners will need to do the following:
      • Create an integrator logon in ConnectWise.
      • Configure ConnectWise in CyBlock Cloud on the Settings – Integration – ConnectWise screen. You will then be able to access the Wavecrest vendor information and your CyBlock Cloud MSP Partner Portal in ConnectWise. The Wavecrest vendor information includes the primary contact for your cloud account.
      • As needed, integrate your customer accounts as well. You will see a license configuration in ConnectWise for each of your customers, which includes the expiration date, serial number, and tag number (proxy port).
  • Logon Accounts Consolidated
    • In the User Management – Logon Accounts menu, the menu items Add and Delete have been consolidated for easier navigation of the screens. These functions can now be performed from the User Management – Logon Accounts screen.
    • Your list of accounts is displayed where you may add and delete a logon account as well as change the account password. As before, the number of additional logon accounts that you have created out of your number of licensed additional logon accounts is displayed as well.
      • If you are an MSP Partner, a drop-down field will be displayed allowing you to select a customer or your own company.
    • You can hover over an account to display available icons for changing the account password and deleting the account.
  • Live Chat
    • In product evaluations, assistance is available where you can talk to Sales or Technical Support over live chat. This feature is another way in which you can ask questions about our products. Just click Chat With Us at the bottom of the window.
    • Live chat is also available on our Web site, blog, and knowledge base. Chat online with Sales or Technical Support in real time.

Corrections

  • URL List Download. The URL List is now downloaded daily for all time zones.
  • White List/Black List. When the same URL existed in a white list or black list in multiple policies, filtering was not accurate. This has been corrected.